Do you still have to go into a store to separate phone plans? (ie get our joint account separated so that we each have our own account)

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  • Updated 2 years ago
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The guy at the kiosk brushed us off and told us that he couldn't help at all and we had to use self serve, but I can't seem to find those options. Everywhere online says that we have to do it at a kiosk/in-store. Did this change recently?
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Eric St. Pierre

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  • confused, annoyed

Posted 2 years ago

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Bernard, Official Rep

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Hey Eric! To separate accounts you would have to call us as a credit check would have to be run (on the person opening the new line) before it can be set up.