Do I still have to pay $30 connection fee when cancel the plan in 15 days trial period?

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  • Updated 4 days ago
Photo of lil


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Posted 4 days ago

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Photo of Mats


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Yes and for however many days you used their service.

Connection fee is free if you signed up online.
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Dinh, Mobile Master

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hi lil,
I think you  have to pay the connection fee no matter whether you cancel or not.
 It should state somewhere in your contract. I haven't read the new contract after the introduction the connection fee so I am not 100% sure. However, it is likely a non-refundable fee like the SIM card cost.
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TJ Smith

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If you cancel the service withing the 15 days trial-period the connection fee should be refunded.

I mean if you give the device back (if you took a phone with Koodo) and you call client care to terminate your account (port your number out) and close the account for good. Koodo will refund the 30$, that's what I've been told
Photo of CJ


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If cancel the plan within the 15 day trial the connection fee is refunded. If you just return the device but maintain service then the connection fee stays on the account.