Do I need to switch my current plan in order to get a new phone on tab even if I pay my current tab balance off??

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  • Updated 2 years ago
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Ryan Mcdonald

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Posted 2 years ago

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Ryan Mcdonald

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Reason why I'm asking this, is because when I signed up to koodo I ended up with a very good plan, probably the second best plan I've ever been offered, and I was led to believe in order to upgrade just my device all I had to do was pay off my tab and start a new tab on what i presumed was the same plan, as there was no mention of having to change plans in order to do this. I recently stopped into a telus/koodo store in Halifax and was told otherwise. However when I log onto the koodo website and choose the phone I want, it only States that I agree to pay off the remaining tab of my current device on my next bill. Now i havnt gone past this point so I have no idea if I have to select a new plan after I agree to this, mainly because the plans being offered right now are not near as good as what I have, and I'm more than happy with what I have, and I'm afraid if I accept and move past that point I'm going to loose it. And the whole reason for upgrading my device is because the screen is spiderwebbed badly and it will cost more to replace the screen than to pay off the tab.
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Lily

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You can call customer service and see what they can do for you :)
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Ryan Mcdonald

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That's my next step, I've been meaning to since I went into the store and found that out, unfortunately things have been so busy I keep forgetting or can't find the time to do so. Hoping maybe someone on here has an idea or a koodo rep/employee sees this and can answer me.
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Lily

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Definitely. Koodo care has the answer for you :) I am one of them :P
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Chad Burr, Mobile Master

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No need to call in

You can keep your plan as long as you aren't using tab plus to upgrade. And the value of your current plan is at least 30$
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Ryan Mcdonald

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Not entirely sure what tab plus is, I've only been with koodo for about a year, and my plan is 45 a month. So assuming it's not tab plus I'm upgrading with, I should be able to upgrade and keep my plan?
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Chad Burr, Mobile Master

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Glad you found an answer.
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Ryan Mcdonald

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And if anyone from koodo would like to educate this store, it was the store in the parklane mall on spring garden Rd, Halifax n.s, as I was considering starting to shop around if that was going to be the case. I have to admit though it would have to be a smoking deal to leave koodo, iv e had nothing but positive experiences especially with customer service since I've joined!
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Anna

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Hey Ryan! Do you remember the name of the agent who assisted you? We'd like to send your feedback to the store's manager.
(Edited)
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Ryan Mcdonald

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Unfortunately I didn't take a name but it was a female in her early to mid 20s and it happened Saturday the 30 of April, and it was close to closing time apparently, as when I walked by the store to leave the mall they had closed up.
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Anna

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That's okay Ryan! I will forward your feedback to the manager of the kiosk and he will address this with his employees. I'm glad that you were able to get the proper information here :) Have a great weekend!
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Paul Deschamps, Mobile Master

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Lily for future reference answering questions on here is to help ppl and avoid them having to call customer service and take up their time when they can get the answer from one of us here almost immediately.
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Lily

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I know that. Sometime the customer needs to call in to have a resolution based on his particular account :) Sorry
(Edited)

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