Do i have to wait another 3 days to cycle my monthly plan or is there a way koodoo can kick start a new thirty day plan?

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  • Updated 2 weeks ago
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Rene LaBonte

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Posted 3 weeks ago

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Paul Deschamps, Mobile Master

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You need to wait for a new cycle to begin... Why do you want to get to a new cycle so fast?
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srlawren

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@Paul based on my experience as a pre-paid Public Mobile customer, I'm guessing it's due to having used up the full cycle's data amount prematurely.  It's often cheaper to renew early with PM rather than buying the data add-on(s), as they are priced relatively much more expensively per GB than plan data.  That said, I'm not sure how it works on the Koodo pre-paid side--if they allow early renewals or not.  @Rene you may want to reach out to them over Facebook Messenger or Twitter DM, or by phone to ask.
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BobTheElectrician

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Choosing a new baseplan cancels the old one immediately and starts a new cycle. There's no way in self-serve to "change" your baseplan to your current one. Boosters and $ remain intact.

I suspect new users will find the current prepaid bonus offers very attractive... until they need a few more MB at the end of the month. There's probably no option other than to fork out $10-30 for a data booster that at least will not expire, and may cover you over a few interstitial periods.

Quite surprisingly, pre-paid self serve seems willing to let me change my classic $15 a month bare-bones to one of the new bonus baseplans despite this not being a new activation at all. Might be a web glitch or a one-shot incentive since they seem eager to migrate the older prepaid clients.

But I certainly wouldn't assume that you can move from one bonus plan to another.
(Edited)
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Sophia, Mobile Master

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Agree with Bob, the best way to add a little more data if you run out is to buy a $30 booster.

The roundabout way to select a new bonus plan is to activate a new plan with a new phone number, then port your old number to another prepaid plan (say, Telus or 7-11) and then port it back to your new bonus account. You'd have to be pretty desperate to do that though!
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Lily Ellis

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Interesting that you were offered the new bonus plans. I tried a couple of weeks ago (from $15 plan) and they were not available to me. So today I moved to Public Mobile for their 4.5 gb data, unlimited Canada Wide Talk, and International Text & Pic Msg for $40. Offer available to new AND existing clients. They seem to include their existing clients in most of their special offers, which Koodo seldom does. I wasn’t sure what to expect with 3G data, but tried different things in different parts of the city and I really could not see a difference from LTE. I have never been with another cell company in my about 10 years as a mostly postpaid client and then recently as a pre-paid, but it was time to leave Koodo. Well I actually still have a line with Koodo (husbands), but the $15 a month plan with a voice booster now and then works well for him as he very seldom uses data.
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Allan, Mobile Master

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Public and Koodo are both owned by Telus so technically youre still with the same company.
Also yes, the new promos on the base plans are only for new activations.
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Lily Ellis

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Yes I know that Telus ownes both companies.
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srlawren

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Lily, it takes around 72 hours for the throttling to be applied to new "3G"-speed data plans at Public Mobile. So your testing was premature, which is why you couldn't tell the difference. You should still be happy enough for most uses, however.
(Edited)
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Lily Ellis

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That’s ok if it slows down - just as long as I have data. I don’t do much more than check emails, surf the web - that type of thing. I use a lot of data in summer because we are gone a good deal of the time to a place that has no internet.