Do i have to cancel my prepaid pre authorized payment coz I am in monthly billing now.?

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  • Updated 7 months ago
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gen

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Posted 7 months ago

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Dennis, Mobile Master

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If you moved your number over from prepaid to postpaid then you prepaid account would have been cancelled and a preauth cancellation is not required
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gen

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But kiosk told me to do Cancel my pre autho by my self
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gen

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I waited for 30 minutes for customer service but nobodys on the line!
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Dennis, Mobile Master

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Did you port your number over from prepaid to postpaid?
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gen

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Yes
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Dennis, Mobile Master

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Then you prepaid line would have been cancelled already with the port
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gen

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Hope so. Thank u guys!
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Dinh, Mobile Master

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If you want to cancel a prepaid plan, just don't put the money into that account and remove any auto-topup. The account will close by itself.

If you changed your prepaid to postpaid (monthly), your prepaid should have closed automatically, and your number was ported to postpaid (monthly).