Do I have to call in to tell Koodo my payment confirmation? (I paid through online banking)

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  • Updated 4 weeks ago
I paid my bill through online banking - Really hoping I don't have to call in and wait like 40mins just to give a confirmation number. 

Is there somewhere on the Self Serve where you can type in your payment confirmation? (other phone companies have it and I do not know why Koodo doesn't?) - unless I am blind and did not see it that past three times. 

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Jessyka DeGeer

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Posted 4 weeks ago

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No you don't have to call in and there is nowhere on self serve to enter that.
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Allan, Mobile Master

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The only time you have to call is if you're close to your due date and you're informing Koodo that it will be paid soon.