Dissatisfied with new phone. Can I trade it?

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I had just bought a iPhone 5c on January 6th. Since I purchased the phone it freezes, it's slow when I try playing music it says loading but doesn't play the song. The loading sign just spins and spins. There has been a few times where the person I was texting wasn't getting my texts or I wasn't getting theirs. Messages just weren't going through even though on my end it said it did. People I know don't have any issues with their phone that is the 5c but since I have purchased it it's been trouble . I had a galaxy s3 before and loved it ! If I bringg the phone back and especially since it's under 14 days, is it possible to bring this phone in and trade it for the Galaxy s5 ? Or yet again will I have to pay more money. I just had to pay off my old phone plus money to buy this new one and I am extremely disappointed!! :( Is there any way I can get the galaxy s5 instead ?? I wanted to try something new by going with the iPhone but I must say id be much more comfortable going back to a Samsung Galaxy !! Thanks !
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Kate S McInnis

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Posted 3 years ago

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Ahmad

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Yes, you can still go in-store and exchange it for another device. You have to pay any difference of course if the new phone is more expensive. The iPhone must still be in like-new condition.
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Kate S McInnis

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Okay thanks I had got the iPhone for 125. With a otter box and also the extra warranty charge I think that's about 5-10 bucks. But if the Samsungs4 is 400$ and the s5 says 725$. Does that meen I pay the difference of that ? So 400 minus 125. Or if I went with the s5 it would be 725 minus 125 and I would pay the difference or would it be the same value of the phone full price ? I thought the iPhone 5c would be more expensive than the Galaxy And it'd be a fair trade . also what would happen if I wanted to return it all and get money back ,because it's on contract . Would I be technically using that money to re purchase a phone of same value. Because i still have to be on a plan of something since I am on contract. If I was to return everything and get off the contract I would have to pay the full price of phone right ?
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Dennis, Mobile Master

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I would return the iphone 5c then start a new purchase of the new phone from scratch to simply things

Yes the s4 is $400 and the S5 is $725

On Tab M
S4 - You pay $100
S5 - You pay $425
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BobTheElectrician

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Be polite but firm: you are returning an item well within the 14 day period that is unacceptable that you do not own unconditionally. You may take a beating on the accessories (otterbox), but not the extended warranty.

Follow Dennis' advice: return it. Don't even mention a 4S at all. Get your credit card tape of the transaction to confirm you are in the clear.

If you sense any resistance on the part of the counter staff, walk away and come back later to deal with the 4s as a fresh transaction.
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Kate S McInnis

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so than I would return the phone get my 125$ back and pay that 100$ For the Galaxy on tab medium ? I shouldn't have to pay off the iPhone before getting the Galaxy because I am returning it right ? sorry I am new to this.
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Dennis, Mobile Master

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2 separate transactions. Do not do an exchange

1) Return the iphone and get your money back and your Tab zero'd

2) Get the S4 on a fresh Tab M and pay only $100 out of pocket. This way you get a fresh 15 days to return the phone if there are any issues.
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BobTheElectrician

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I'm +++fine with Dennis' analysis. But I would go so far as to deal with another employee/another time for part 2) just so there's no confusion.

That fresh 15 days may be a godsend. If you do an "exchange" 10 days after the original purchase, some guy in short pants might claim that you only have 5 days left to return the exchanged item.

P.S. Buying some of the accessories such as a screen protector and case may make you take a hit if you return the item. On the other hand, it's difficult for them to claim it's not in good condition after you used their recommended accessories. It's entirely too easy to muck up an unprotected screen so that the phone is not in "resellable" condition.

Good luck.
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Kate S McInnis

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Last year I had a galaxy which this year I had to pay the tab balance which was -100. Than i 'upgraded ' to the iPhone once I paid off the old one . So would they not make me pay the almost 300 to pay off the iPhone if I am going to return it or because it's a return under 14 days I should just get my money back be able to start fresh with a new phone. ? It seems abit too easy to just walk in and get my money back when I had just signed a contract for it. Thanks for all your advice
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Dennis, Mobile Master

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When you return the iphone, it is a refund. Which means the $300 tab owing will go back down to $0.

So yes you are correct.
Now you are returning the phone, you still have the plan. If you want to cancel your plan you can do that too if you wish.

Contracts and tabs are no longer tied to unreasonably high penalties. Any contract or tab can be canceled just by paying off the owning subsidy for the phone.

However in your case, you are within the 15 day return period (as long as the phone is in new condition). This period was created by the CRTC to ensure customers can change their mind if the phone does not meet their needs
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BobTheElectrician

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Thank the CRTC for enforcing the no-questons-asked return period, and people here like Dennis who's only interest is to make sure our users are treated square.
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Dennis, Mobile Master

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Note that 3rd party retailers have their own return policy. It is a bit of a grey area to me as I am unsure if the CRTC return policy applies to 3rd party stores.
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BobTheElectrician

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Good point. Third parties are not licensed by CRTC, so I wouldn't count on too much.
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rikkster, Mobile Master

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Reading through the return policies of a few popular big box chain retailers, Wal-Mart Canada's return policy for contract postpaid phones mentions the 15 day return period which is; "Subject to applicable legislation. Conditions may vary by carrier. See plan terms and conditions".

Best Buy and FutureShop Canada both mention that they; "adhere to the CRTC Wireless Code of conduct and the rights of the consumer. Subject to usage restrictions set by the carriers, cell phones may be returned within up to 15 days of the purchase date or up to 30 days after purchase for those who have self-identified themselves as a person with a disability".

Both retailers provide a link to the CRTC's Wireless Code of Canada web page.
http://www.crtc.gc.ca/eng/info_sht/t1...
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Rory McNabb

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Its the koodo network that's the problem. My s4 and nexus 5 have poor reception almost everywhere. But iPhone are deceiving in telling you that you have better reception than you actually do. That's my opinion. Go with Fido or rogers bell and telus and virgin share the same towers.
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Ivan, Mobile Master

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Network experience does vary by phone. One network not having the best coverage for you will not translate into the exact same experience for others. Even a network that is well known to be inferior to others may offer you a better signal at your own home (such as is the case with my friend).

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