Dishonest and hiding away from their problems.

  • 1
  • Idea
  • Updated 1 year ago
Dishonest and hiding away from their problems. I can't even get through on the phone # supplied as they are getting swamped by complaints and requests for contract cancellations.
Photo of Paul Allard

Paul Allard

  • 130 Points 100 badge 2x thumb
  • lousy and feeling stupid for signing with Koodo

Posted 1 year ago

  • 1
Photo of Allan

Allan, Mobile Master

  • 62,262 Points 50k badge 2x thumb
There is a call back option so you don't have to wait on hold. Alternatively you can contact Koodo through facebook or twitter dm. We are pretty good at answering questions here as well. What is the problem you are having?
Also, I am curious as to where you got the information saying they're getting swamped by complaints and requests to cancel?
Photo of Paul Allard

Paul Allard

  • 130 Points 100 badge 2x thumb
First of all you don't know what the contract for my phone is, but when I am told it will cost me $50 / month, and that is the sales pitch, and I believe it, then I expect to pay $50 / month for my phone and not get magically charged for an additional TAB fee of $15 / month after the fact of signing for $50.

I have assumed that the reason for having to be on hold for 35-40 minutes, is not because people are calling you up to say hello! I'm sure you are having issues with people like me who can't understand why you would allow your customers to be duped out of their hard earned money by some flunky salesperson at Best Buy - No hard copy contracts, only virtual contracts that are e-mailed to you and then you see the extra TAB charges. When you call to complain, they brush you off and say don't worry about it, your contract is for $50 / month - NOT TRUE

And now I have digitally signed a contract for a cell phone that is way more expensive than originally promised by your Koodo reps at Best Buy. I will never, repeat, NEVER deal with you or TELUS again, as a matter of principle. You tricked me this time but you won't get that opportunity again!

Paul Allard
Photo of David

David, Mobile Master

  • 93,460 Points 50k badge 2x thumb
Paul, it sounds like you beef is with Best Buy. The staff there who sold you the phone are not Koodo employees. They would happily sell you a Telus/Bell/Rogers/Koodo/Fido/Virgin plan. If you feel you were given the bums rush by the vendor, you should speak to the manager of the Best Buy, as the employees there answer to that particular individual.
Photo of Cameron Jones

Cameron Jones

  • 6,960 Points 5k badge 2x thumb
Your beef is with Best Buy, not Koodo.  Didn't you read the contract before you signed it?  OR if you had questions, did you ask?  The contract tells you if there's going to be a tab charge, there's no magical charges.
Photo of Paul Allard

Paul Allard

  • 130 Points 100 badge 2x thumb
My question to Best Buy rep X 2 was "How much will this cost me per month?" Answer $50 / month + taxes - No mention of $15 tab charge coming into effect 4 months after purchasing the phone. The contract is with Koodo and not Best Buy so you are dealing with Koodo after the fact and they don't have any answers.
Photo of Cameron Jones

Cameron Jones

  • 6,960 Points 5k badge 2x thumb
So you're taking a verbal confirmation over a signed contract that states otherwise? You got a new phone and instead of paying full cost you're pay $15/month to pay it off.  You can always pay off whatever amount you have left in your tab balance so that you won't see the $15 tab charge every month but not sure why you'd want to do that.  Take another look at your contract.  All Koodo can do is support the the signed contract, they can't change it to make it $50/month including tab charge.  Another option is to change your rate plan to the $30 one so your bill with tab charge is $45/month but the $30 plan may not suit your needs.  Options are there for you to consider.
(Edited)