Disconnecting when answering

  • 1
  • Question
  • Updated 3 years ago
  • Answered
When I receive an incoming call on my nexus and I swipe to answer, it hangs up instead of answering. This has been happening for the past month. Use to do it once in a while, but lately it's been every call. Is there a way to fix this?
Photo of kendra


  • 70 Points

Posted 3 years ago

  • 1
Photo of Janul S

Janul S

  • 272 Points 250 badge 2x thumb
If you haven't yet, back up your phone and then do a complete factory reset. It seems like the issue you are having is software. I believe this will fix the problem. (Have had something similar happen to me on a different device).
Photo of Tayeb A

Tayeb A, Employee

  • 17,720 Points 10k badge 2x thumb
Hey Kendra,

Have you tried Janul's suggestion? Do you still need help?

Keep us posted!