Disconnecting when answering

  • 1
  • Question
  • Updated 3 years ago
  • Answered
When I receive an incoming call on my nexus and I swipe to answer, it hangs up instead of answering. This has been happening for the past month. Use to do it once in a while, but lately it's been every call. Is there a way to fix this?
Photo of kendra

kendra

  • 70 Points

Posted 3 years ago

  • 1
Photo of Janul S

Janul S

  • 272 Points 250 badge 2x thumb
Hey,
If you haven't yet, back up your phone and then do a complete factory reset. It seems like the issue you are having is software. I believe this will fix the problem. (Have had something similar happen to me on a different device).
Photo of Tayeb A

Tayeb A, Employee

  • 18,164 Points 10k badge 2x thumb
Hey Kendra,

Have you tried Janul's suggestion? Do you still need help?

Keep us posted!

This conversation is no longer open for comments or replies.