Disconnected service...we need to reconnect

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  • Updated 5 years ago
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My daughter has an HTC One V for the past 2 days she has not been able to send or receive text messages...the mobile network shows "disconnected because service is unavailable"...what can we do?
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Shannon

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Posted 5 years ago

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Timo Tuokkola, Mobile Master

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The cover is firmly attached to the phone, right? Because it's part of the antenna on the htc one v.
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Shannon

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Appears to be
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Timo Tuokkola, Mobile Master

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Go to the mobile networks page and make sure the phone hasn't been set to gsm or 2g only. Can also tap network operators on this page to see if the phone even detects the koodo network.
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Shannon

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No networked found...think we're going to have to hit a Koodo stand :(
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Chad Burr, Mobile Master

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make sure you've chosen to select networks automatically also be sure the SIM is properly seated

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