Disappearing texts

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  • Question
  • Updated 4 months ago
Whenever I open my iPhone 6, I will see that I have a new text message but when I click on the app, the new message disappears. Does anyone know how to prevent this from happening?
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barbara

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Posted 4 months ago

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Sophia, Mobile Master

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What do you mean, disappears? It should disappear from "new" once you opened it... or do you mean it vanishes?
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Paul Deschamps, Mobile Master

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Does this help https://www.imobie.com/support/iphone...

Make sure your running the most recent version of iOS as well.
(Edited)
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Paul Deschamps, Mobile Master

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Just found this in a thread and they say it solved their issue so worth a try

had this problem today on my iPhone 6S running iOS 11.2.2. I had left my device off overnight, on charge. When powering back on this morning my Touch ID fingerprints and all my messages were gone. A search did not refresh the messages. Turning the phone off and on again did not refresh them. After reading this thread I was inspired to try the following:

Turned on flight mode.
Closed all apps one by one by double tapping home button and swiping them up off the screen.
Pressed and held power button for 5 seconds, then pressed and held home button for 5 seconds.
Opened the Settings app to the Wallet and Apple Pay screen. I do not use Apple Pay. Double-Click Home Button was enabled, and I changed this to disabled.
Pressed and held power button for 5 seconds and proceeded to power the device down.
Powered the device back on and the messages were all back to normal, and Touch ID worked again.

I doubt that all steps were required, but it solved the issue and all of messages and touch ID are back to where they were.
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barbara

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Thanks Sophia and Paul. Yes, it just vanishes. Tried the flight mode thing which unfortunately didn’t work but I did turn off the wallet pay screen. I will look at the link you sent now. Yes, I’m running the latest software as well. Cheers
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Dennis, Mobile Master

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So was there actually a new text message?

Was it a text or imessage?
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barbara

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Yes, it was a text. It has happened several times now. Sadly!
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Dennis, Mobile Master

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What happens when you stay in the messages app and have a texting conversation?  DOes the new messages disappear?
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Dinh, Mobile Master

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Hi barbara,
When you saw the notification of the text, can you click on that notification? and went directly into the app? Did it happen to texts from specific number?

Have you tried to visit an Apple store to asked them if it was a software issue?
(Edited)