Disabled account

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  • Question
  • Updated 3 years ago
  • Answered
Hi, I can't get back into my prepaid account because I haven't used it for so long. How do I reactivate it?
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Dawn Sprecher

  • 70 Points

Posted 3 years ago

  • 1
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Daniel Kim, Mobile Master

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How long has it been since you used it Dawn? i believe you have 90 days to reactivate it.
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If you can login to self-serve and top-up or dial, then its still active. Once a prepaid account is deactivated, it can't be reactivated. You can call Koodo at 18669956636 and ask them if your account is still active.