Disable Voicemail Completely on Cell

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  • Updated 2 years ago
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I need to disable the voicemail on my cell phone as I use simultaneous ring on my home phone and when my cell phone is turned off the cell phone voicemail will pick up first before my voicemail on my home phone will. So I need it disabled as soon as possible, and I can't find a way to disable on the Self Server website for Koodo. Thanks.
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Gary Belanger

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Posted 2 years ago

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Timo Tuokkola, Mobile Master

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There is no way to permanently disable voicemail on one of koodo's phones, it's part of the basic plan. Customer service can temporarily turn it off, but eventually the system will notice the error and automatically correct it.
You can try changing the call forwarding settings on the phone though. Most phones are set to forward automatically to voicemail when busy, unanswered or unreachable. Disabling these call forward modes might effectively stop your voicemail, but I've never tried it so I don't know for sure.
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Gary Belanger

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I posted this after business hours and reading all of the articles in the community that it is impossible to remove voicemail. So I called them today, and had no problem disabling voicemail on my cell so that my simultaneous ring on my home phone which rings my cell works properly. When someone calls, and my cell phone is turned off, my voicemail on my home phone will pick up.

Thanks Koodo.
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Marcus Fenix

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This isn't for good. Koodo's system will just remove this when a new billing cycle starts. The most you can do is disable the option to leave a voicemail through the Voicemail menu.
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Chad Burr, Mobile Master

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Log in to your voice mail and turn on the extended absence greeting. This will ensure your VM will not accept new messages. Just to clarify.
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Marcel in O-Town

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unfortunately, that suggestion still makes his voicemail kick in to at least announce the extended absence, thus defeating the purpose of simul-ring

I would check with Koodo and see if it is possible to adjust the timeout on the ring to 40-45 seconds (meaning your cell would ring for about 7-8 rings) and your house phone should kick in before that.
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MykeC

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Hey Marcel, there is no way to adjust the timeout ring. It is hardcoded into the system and there is no way to turn the Voicemail off. The best option is the suggestion Chad made :).
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R

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I just phoned them to permanently disable my voicemail. They told me that they could do that.
I asked them if this was only for this billing cycle and if it would be activated again with my next invoice. I was told that it is permanently disabled and would only be activated again if I phoned in and specifically asked them to enable it.
Will see....