Disable commenting

  • 6
  • Idea
  • Updated 4 years ago
  • Under Consideration
When a question is answered, disable the ability to keep on adding to the thread with additional questions or comments. I've noticed lately that year old threads that have been previously answered are open to more questions and comments instead of user looking for the info or posting a question, the post question in a very old and aswered thread/question. It's better housekeeping!
Photo of Cameron Jones

Cameron Jones

  • 6,960 Points 5k badge 2x thumb

Posted 4 years ago

  • 6
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
I totally agree with you! Now, what I don't know if the 'get satisfaction' the company who owns the software behind this forum is willing to do that. When I look at all the other customers they have it seems that the extent they took it is to roll up comments to a post. I can't tell what time frame they choose for that. Or maybe it's up to the brand. Take a look at an MTS post from 3 months ago. In order to add a comment one would have to click to see all the other comments first. Not perfect but I guess it's a start.

https://community.mts.ca/mts/topics/m...

The other thing koodo could do is simply archive posts to clean up their content. Too many post are up for the same questions, which may explain some of the difficulty some people have in finding their answers.
Photo of Sophia

Sophia, Mobile Master

  • 142,994 Points 100k badge 2x thumb
From what I can see in the changelogs, Koodo employees have always been responsible for archiving posts. However, I believe that there have been some changes in Koodo staff recently - some people left, some are new. I know they were always very awesome and zealous in archiving older posts (just check the changelogs) but I guess it takes some time for new employees to get up to speed with their tasks. Patience jedi's I'm sure they're working on it :)
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
I don't know about the changelogs Sophia, but whoever the "old" people were still left quite a bit cleaning to do. Just my 2 cents. :-) But maybe koodo doesn't agree, I don't know. I can tell you that for example a a fairly common question like 'what is my PUK code' has hundreds of posts. Some are over 2 years old!! Why can't they archive most and just leave the few with the best answers? It would be easier for anyone else looking for that the next time.
Photo of Sophia

Sophia, Mobile Master

  • 142,994 Points 100k badge 2x thumb
Here are the changelogs: http://community.koodomobile.com/kood... Public for all to see :)

As for archiving when, what and how, I have never given that a single thought because as you wellllllllllllllllllllllllll know, we don't work for Koodo and have no intention of doing their job - or telling them what their job should be :D
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
Why not tell them? We are all users of this forum and sometimes we might know better than them. :-) Plus they seem to be listening to feedback so give them all you have Sophia! :-)
Photo of Sophia

Sophia, Mobile Master

  • 142,994 Points 100k badge 2x thumb
Heh you must know by now I'm never too afraid to say what I think :p But we all (should) know our place too... When it comes to making decisions, that's entirely up to the company and archiving stuff has never been publicly discussed... Hence it must be something they prefer to decide in house.
Photo of BobTheElectrician

BobTheElectrician

  • 67,578 Points 50k badge 2x thumb
The most helpful thing anyone can do is for the original poster to say when the solution suggested worked. Then everyone gets the benefit of knowing that something concrete worked and the rest of the thread can be closed down.
Photo of Cameron Jones

Cameron Jones

  • 6,960 Points 5k badge 2x thumb
Good point Robert, but what about those situations (and quite a few) where the original poster doesn't get back?
Photo of BobTheElectrician

BobTheElectrician

  • 67,578 Points 50k badge 2x thumb
99.9% of them don't, so we have to encourage them. We never know if something worked or if the OP just gave up in frustration or really didn't understand/implement the suggestions.

Those of us who respond regularly, should add a tag line under all their posts and comments like:

"If this worked for you, please let other users know by giving it a star."

If I see a reply that has some star appeal, I won't bother trying to lead the conversation astray if something has already been solved.
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
I think that's a great idea Robert. And from the looks of it if a reply gets 3 or more start it gets promoted to the top make it easier for the next person to find the best answer.
Photo of BobTheElectrician

BobTheElectrician

  • 67,578 Points 50k badge 2x thumb
Would also like to get a clear explanation of when the √ Answered tag is assigned.

I see plenty of posts that are tagged that are really not resolved at all, especially on the French board.
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
Well, we should ask the mobile master here, cause they said they have the ability tag post as 'answered'.
Photo of Sophia

Sophia, Mobile Master

  • 142,994 Points 100k badge 2x thumb
Do you not think that this is something for the Koodo staff to discuss among themselves, and then (if necessary) share their opinion and/or decision with the MM's, Robert and Chris? I'm genuinely puzzled why you two would be so interested in the inner workings of Koodo and this community, because as far as I can tell, Robert does not work for Koodo and Chris does not even want to be a MM.

Don't forget, the purpose of this community (forum) is to service the needs of the general Koodo public and customers by a knowledgeable base of dedicated volunteers. So why are we discussing the inner administration of Koodo itself? Surely that is a matter for Koodo. Of course I know how fond we all are of discussing 'politics' of any sort, LOL! But seriously let's all allow Koodo to run their own business as they see fit. It's a good company that provides an excellent product and service, and all we're here for is help users to find solutions to their questions.

Perhaps you two would be better off to contact Koodo directly regarding how they should run their business. Let's all sit back, relax and use this community for the purpose of which it was originally designed :)
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
I'm not raining on koodo by any means, I'm totally relaxed too.......I just like things that get better over time. :-) And a lot of that comes from our feedback I have to think.

And me not aspiring to be an MM has nothing to do with wanting things to be better for others. :-)
Photo of Sophia

Sophia, Mobile Master

  • 142,994 Points 100k badge 2x thumb
I have all faith that Koodo knows what they're doing ;)
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
I'm 100% against this idea. Posts can be marked as "answered" when they're not. Or, the answer is incomplete.

Plus, I've come across posts where I've added information that may become relevant to future visitors that are on the same topic, if not directly related to the original problem. I know that I personally like to search any forum for solutions before I ask. It's polite, and I'll get my answer sooner if possible.

This conversation is no longer open for comments or replies.