Difficulty updating profile

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  • Updated 2 years ago
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Moved to Burlington from Barrie and can't change my address. When I type it in it says it is not a valid address even though it shows up in the dropdown addresses! I also can't change my email address. It won't let me add the .com on the end
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Wendy Mathieu

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Posted 2 years ago

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Mathieu, Mobile Master

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Hi Wendy,

If you keep having issues trying to make the change online, try giving koodo a call. Explain to them the issues you are having and they should assist you by giving steps on the proper input of your address or do it for you online.
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Robert, Mobile Master

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Did you try with another browser to see if the problem still persists?
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Daniel, Employee

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Hi Wendy! We'd love to help you complete your address change! You can reach us through our Facebook and Twitter pages if you still need help :) 

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