Diefference in pricing from website and self serve

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  • Updated 3 years ago
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I was looking at changing plans but website and self serve have different prices. Example the 500min/500MB Website says $38 but self serve says $45. What is going on?
Photo of Jeff Pulvermacher

Jeff Pulvermacher

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Posted 3 years ago

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Photo of Chad Burr

Chad Burr, Mobile Master

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On April 19th Koodo changed the way tabs work and because of this, existing customers on a tab will only see the old plans and pricing.

If you want to switch to a new plan you'll need to call in and speak to a rep who will walk you through paying off your old tab balance (if any) and choosing a new plan. This service is free.

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