Didn't receive my self serve signup link or an account number so I can't activate my plan / phone.

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  • Question
  • Updated 2 weeks ago
I've searched the forum and noticed a lot of folks dealing with this. I can PM someone my order number.
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Jared

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  • frustrated

Posted 2 weeks ago

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Robert, Mobile Master

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I think the best thing to do is to wait, maybe they're having a backlog on the e-mails being sent? 
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Jared

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I ordered the SIM card 10 days ago. My wife's Public Mobile plan restarts in a few days and that's a 3 month charge. Hopefully it'll get sent before then?
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Dinh, Mobile Master

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@Jared: have you received the SIM card?

Don't try to activate your selfserve account online without the activation email. Otherwise, you would have to contact Koodo again and get it reset.
(Edited)
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Jesse Young

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Wish I had known lol :)