Didn't receive a confirmation email for my purchase

  • 1
  • Question
  • Updated 1 year ago
I had purchased a iPhone 6S late last night and did not receive and email confirming my purchase, I checked my bank and it said it was taken out and I made a purchase on the Koodo website. Was wondering when I should expect a email of some sort confirmation/shipping? 
Photo of Lisa Shearer

Lisa Shearer

  • 326 Points 250 badge 2x thumb

Posted 1 year ago

  • 1
Photo of Goran

Goran, Mobile Master

  • 90,800 Points 50k badge 2x thumb
They have an unfortunate habit of being delayed at random. I cannot tell you for sure how long. If it's been a couple days and still nothing you could get in touch with the webstore or I believe you can get a general look done with regular reps by sending a private message to Koodo via Facebook or DM via Twitter. The webstore should be available to contact until 9pm today.
(Edited)
Photo of Chadwick

Chadwick, Mobile Master

  • 33,072 Points 20k badge 2x thumb
If it was only late last night like you said when you placed the order, it usually takes 3-5 business days for confirmation(though confirmation is usually very fast) and shipping( to start ). I would give it until Tuesday or Wednesday and if you don't have any shipping info than contact them as suggested above by Goran.

Both times I have placed an order or received an order from Koodo it was within those time frames. Hope that helps. Also check your junk mail or other folders to see if you got confirmation(or possibly an other email if you used one).