I put $45 on my bill through my online banking last week (as I do every week) but when I go to my online account it hasn't affected by balance, and does not show up in my transactions. I keep trying to call the Koodo Customer Service but it keeps saying to call between 9 and 4 (I first called at 9:30am). What do I do?
Check your transactions through your bank institution. Keep in mind depending on your bank it can take up to 3-5 business days for the payments to post. If this time has lapsed you'd have to follow up with your bank to request a payment investigation as to where your payment went because Koodo never received it.