Did not receive DEVICE ACTIVATION EMAIL

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  • Question
  • Updated 8 months ago
Hi Koodo.

I recently ordered 2 phones with plans.
Both phones are delivered.  However, I've only received Activation emails for one of the phone.
Can you please send me the emails that contain account# and the temp phone number for the following order?

HFO18962409
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cy8bu

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Posted 8 months ago

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Ranjan, Official Rep

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Hi there - the account associated with this order is active. Have you tried restarting the phone and attempting a call? 
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cy8bu

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I have not received an email inviting me to validate and set-up your self serve account for HFO18962409 (The account number and etc).  On one of the phones I received all that info. I'm unable to complete registration since I did not receive this activation email.
(Edited)
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Ranjan, Official Rep

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I just resent the profile creation email to the same address you're using here. You should receive it shortly and be able to follow the instructions (check your junk/spam folder if you don't see it in your inbox.)
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cy8bu

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I did receive 1 email just now. But still missing the service agreement email.
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Ranjan, Official Rep

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Got it. Will reach out to our web store team to have that pushed through as well. Stay tuned. 
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cy8bu

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Thank you for looking into this Ranjan! Still nothing as of now. Will stay tuned!
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cy8bu

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Hi,  I"m still waiting for the service agreement email.  Any idea when I can expect to get it?  Thanks so much.