Did ask for Self-Serve Switch, was made anyway

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  • Question
  • Updated 3 years ago
  • Answered
I just got an email thanking me for switching to Koodo Self-Serve and I did nothing of the sort.

How can I revert back to the monthly billing arrangement that I had previously?

Its disappointing that a company that's given me excellent service for 5 years would just switch me over to a new billing plan without consulting me.
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Owen Hewitt

  • 70 Points

Posted 3 years ago

  • 2
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Official Response
Hey Owen,

Sorry for the headache, that email was indeed a glitch. We're investigating the source right now. You can ignore the email.

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