Did a hard reset on my previous phone and can't remember the gmail account previously on it. How can I use my son use the phone again?

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Did a hard reset on my previous phone and can't remember the gmail account previously on it. How can I get back onto the phone without that information?
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Billyjoe Ellis

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Posted 1 month ago

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Timo Tuokkola, Mobile Master

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Not sure what you mean...a hard reset restores the phone to an out of the box state by deleting an data on it. All you would need to do to use it is complete the basic setup steps like you would do with a new phone.
(Edited)
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Mats

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Iphone or Android?
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Dennis, Mobile Master

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Likely android if it is asking for a gmail
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Billyjoe Ellis

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It is an android.
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Mats

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See if the steps on this page help you out.

https://www.asus.com/zentalk/ph/thread-123949-1-1.html
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Billyjoe Ellis

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Its asking for a previous gmail account on my phone. I reset my password for my Google and it says I have to wait 24 hours before I can use it to access the phone but its been telling me to wait 24 hours for over a week.
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Dennis, Mobile Master

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What phone is this?  What model?
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Dennis, Mobile Master

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Here is how you can master rest via hardware keys

https://support.t-mobile.com/docs/DOC-28969#steps2
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Billyjoe Ellis

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That is what was done in the first place. My son managed to not be able to get onto the phone just a loading screen so we did this step and been having these issues since.
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Dennis, Mobile Master

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Here are you options:

-wait for 72 hours and try to provide your username and password which you've used while setting up Google account for the very first time.

-If this doesn't help, please contact LG for additonal support

-Maybe try this video
https://www.youtube.com/watch?v=vEh2VpbNj_c