Details on charges for resuming prepaid account after stopping monthly base charges for 2 months

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  • Updated 3 months ago
If I were to stop paying  the base monthly plan for 2 months how exactly would I reactivate my account to preserve my boosters?  Do I have to pay retroactively for the 2 months I did not use the prepaid service or do I simply start paying on the date I wish to resume, establishing a new monthly cycle?  In other words, can I suspend my prepaid account with no charges for a month or two and keep my boosters?   To reactivate my prepaid account, do I log in to selfserve (if so,where do I go to?) or do I call in/go to facebook? Thanks for your help on this, guys!
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Elinor

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Posted 3 months ago

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Allan, Mobile Master

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Your prepaid will stay open for 90days without an active base plan. Once you want to reactive it you will simply have to choose a new base plan.
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Elinor

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For clarification:  I would choose a new base plan to commence  on any day  within the 90 day limit; I would not be charged for the period of time between the expiry of my previous base plan and the reactivation of my account on a new base plan; and I would still have the balance of any CAN and US boosters from the old plan to use on my reactivated account?   Yes/No?
How would I reactivate my account?
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Allan, Mobile Master

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"Talk or Data Booster add-ons don’t expire if your account is active." https://www.koodomobile.com/help/prep...

"If you don't have a base plan for 90 days, your account will be deactivated" https://www.koodomobile.com/help/topp...

So yes, you have 90 days to choose a new base plan, you wont be charged for anything with pre-auth off, you start up your account again by purchasing a new base plan, and your boosters will still be there as long as you reactivate within 90 days.
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Elinor

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Thanks, Allan!
(Edited)