Detailed question about percentage on tab.

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  • Question
  • Updated 5 years ago
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When making a payment, does the tab percentage come off the amount paid or off the bill? i.e. My bill for the month is $50. I make a payment of $100. Does that percentage come off the $50 or the $100?

Thanks
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Bradley Sanders

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Posted 5 years ago

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Marcus Fenix

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The Tab % is based on your bill amount, not the amount you pay.
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Camilo_A

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This is what contributes to your TAB:

Monthly Plan Yes
Additional Local Airtime Yes
Long Distance Yes
Data Services (e.g. Messaging, Ringtone purchases, etc.) Yes
Do More Voice Services (e.g. 411, #TAXI, etc.) Yes
Additional Services Yes
Other Charges and Credits No
Tab Charge No
Taxes No
Late Payment Charges No
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Marcus Fenix

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Camillo, I hope you aren't divulging customer information on a public form. In no way should you be going into accounts when you do not have the customer on the phone.
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Timo Tuokkola, Mobile Master

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Read the post again. There is not one piece of customer specific info in what he posted.
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Zaphod Beeblebrox

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Correct, Timo. What is posted was copied and pasted directly from internal Koodo Help files. I remember I did something similar a few months ago, I think, and was told we aren't allowed to do that. i was just letting Camilo_A know for future reference, not to start a flame war :)
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Marcus Fenix

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Just being cautious is all :)
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Zaphod Beeblebrox

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This is also not the first time Camilo has done this. I recall a couple other threads. Why has no one else caught this? Anyways, i'm not doing this as a scolding or harsh remark against Camilo. The info is correct for the post but it's the source of the info that I have an issue with mainly because I was told not to post from internal documents and I see this happen alot by this user.
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Paul Deschamps, Mobile Master

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If your bill is $50 it will come off the $50 and then the next month the extra you paid will will pay then next I'll and when it pays the next bill say another $50 the percentage will come off that bill of $50. So it comes off the bill amount.

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