delete account

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  • Updated 5 years ago
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We would like to delete our account with Koodo. Is this the same as suspending service? How do we go about deleting our account.
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Joanne Brothwell

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Posted 5 years ago

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Sophia, Mobile Master

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Do you mean you wish to cancel your Koodo plan, Joanne? You will need to call Koodo (*611) and cancel. You will receive one final bill for the last month of service, plus any remaining Tab if you have that :)
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Camilo_A

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As Sophia said, if you wish to cancel, you will have to call Customer Service; suspending the account does not stop the billing, your monthly charges will continue as normal, unless you decided to take the Seasonal Hold because you are leaving on a trip, but you should contact Customer Service for more details about the Seasonal Hold...
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John Burke, Mobile Master

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Also keep in mind if you have accumulated any "Positive Tab" it will be lost & not paid back to you when you cancel your account.
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Dennis, Mobile Master

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Why do you want to cancel?
Is there something the community can help you with?
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Joanne Brothwell

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Thanks for the info. My kid lost her phone and we were considering cancelling. We'll activate a different phone instead.
Thanks

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