Defective charging cable

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  • Updated 9 months ago
My A5 phone wouldn't charge. I called Koodo and they said I would have to go to a store to determine the problem. Did that and found out it was the cable. Was told I could but a new cable. I didn't. I contacted Samsung and they said the cable was covered under warranty. Why is the White Oaks store in London trying to screw me around. New cable?
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Paul McKinlay

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Posted 9 months ago

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Paul Deschamps, Mobile Master

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Hi Paul, the cable may be covered under warranty only if it wasn't deemed as physical damage caused by user. Samsung hasn't seen the cable so I'm not sure how they can flat out say it's covered, the Koodo location would have seen it and assessed it and if they're not covering it deemed it physical damage.
Most times physical damage of a cable would occur by using the phone while it's plugged in which would cause the damage to the connections inside.
You can go to another location or back there to someone else and get a second opinion perhaps.
(Edited)
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Robert, Mobile Master

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Anyway, even if the cable was to be covered unde warranty, would koodo have a spare one just to give it to the customer?
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Paul McKinlay

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The employee saw the cable. He tried the cable and determined the cable was wasn't working. There was no damage to the cable. I really regret signing up with Kodoo if this the attitude and way of doing business there. Give me your email address and I can forward you the email from Samsung.
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Ivan, Mobile Master

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Koodo doesn't provide warranty services. They just handle warranty claims on your behalf (shipping devices to repair facilities). They don't keep stock of replacement parts. This is standard industry practice.