default messenger app says downloading on MMS messages but never finishes downloading and never shows the images.

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Alex Golden

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Posted 6 months ago

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Alex Golden

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Everytime I see someone have this problem online some person comes along asking for details even though every single detail is already in the byline, or in a picture below it. That's why I put the screenshot of the info for the phone in the question. The only details that are left to mention are that the plan is unlimited talk text and data, mobile data is on, unlimited, as is roaming.
(Edited)
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Dinh, Mobile Master

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Hi Alex,
Have you tried to use another messing app and see if the problem persisted. Google message seems to be a good one to test.

I would suggest you turn off the "automatic downloading MMS" option in messaging. Some reported that the message app was interrupted by the system before the message was downloaded. I didn't have a Alcatel phone, but I think you can go the the Message App --> 3 dot (on the top right) --> Settings --> More (advanced) --> turn off Auto download MMS or Auto-Retrieve. After that you could manually download the MMS, when you open the Message app. Hope it works for you.
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Alex Golden

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That would be a good suggestion except for the individual and company that I have sending me picture messages can't send them to any other program. The company requires a number or else you can't even submit the paperwork, and the individual has not got an unlimited data plan like I do so they have to use MMS messaging. Regardless of the choice of program used having so many different options, the default program that comes with the phone that is specifically made for texting should work flawlessly. Texting is so much a part of modern society these days that if you had a phone that did not work correctly with standard texting, it kind of defeats most of the purpose of the phone. Therefore, while your suggestion might work in some cases, it would be inconvenient to swap from the default messaging on the phone.
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Paul Deschamps, Mobile Master

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No Azure isn't saying to download an app that uses data but a 3rd party texting app, it does exactly the same thing as the built in texting app but has feature and UI changes. Yes the stock texting app should work but it's an Alcatel and they have been know to have some quirks with their software so downloading a 3rd party texting app from the PlayStore will at least allow you to see if it is indeed the app it's self or that you can possibly rule that out. This is a great trouble shooting method to narrow down the issue at hand so I'd follow his suggestion.
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Alex Golden

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Thank you for clearing that up, I misunderstood what the reasoning behind the suggestion was. Any suggestion as to what third-party app I should use?

Side note on your comment, yeah I'm getting sick of Alcatel. But I can't afford anything better right now. Apple is way out of my price range these days, I remember when they used to be $100 and the best phone on the market.
My first Samsung was one of the first gen Galaxy Mega's, it was one of my favorite phones in all honesty, but nowadays they use the big sim cards that are obsolete.
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Dinh, Mobile Master

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Hi Alex,
My 1st suggestion is to make sure the problem was not the message app itself.

The second suggestion above was to turn off the auto-download MMS, as people reported the message app could be interrupted by Android itself: https://forums.androidcentral.com/t-samsung-infuse/100424-problems-my-mms.html
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rikkster, Mobile Master

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From the picture submitted, it looks as though you don't have any network signal coming from your service provider, Cricket. I do see one segment of signal strength on the Wi-Fi indicator. When mobile data is enabled, you should see a small LTE or 4G logo displayed beside the network signal strength indicator. The network signal strength indicator should show four to five bars of signal strength depending on your proximity to the nearest cell site/tower.



Disable Wi-Fi and double-check to make sure mobile data is enabled. Keep us posted.
(Edited)
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Alex Golden

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While your observation is spot-on, that was suggested to me by a friend as well, I've tried it and I still have these results.

The first screenshot I took quickly as soon as I read what you said to show that I had already turned the WiFi off and was getting a signal. The second one I cropped, because there's a bit of personal information on the screen if I hadn't, but it was there specifically to show what the MMS message that I received was doing.
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rikkster, Mobile Master

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Try changing the Network mode from LTE to WCDMA/GSM or WCDMA Only. Go to: Settings > More > Mobile networks - Network mode. The reason is that you may be in an area where LTE reception is less than stellar (I only see one or two segments in signal strength) which may be preventing the message from being sent.

Switching to either of the other network modes should increase signal strength, and you'll likely see a 4G logo, though the MMS message will be sent at slightly slower 3G speeds.
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Alex Golden

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Dead end, no option for network mode.
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Alex Golden

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And yeah, I live in the foothills of the Ozarks in the woods, signal fluctuates from dead to almost dead around here all the time, but even going to town when I have a full signal it still just says downloading.
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Alex Golden

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Found what you were talking about, got over half a signal, and the 4G logo, still not downloading the image.
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rikkster, Mobile Master

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Name: Internet
APN: ndo
MMSC: http://mmsc.aiowireless.net
MMS Proxy: proxy.aiowireless.net
Multimedia Message Port: 80
MCC: 310
MNC: 150
APN type: default,mms,fota,hipri,supl
APN protocol: IPv4
APN roaming protocol: IPv4
Turn APN on/off: ON

https://www.cricketwireless.com/support/apps-and-services/bring-your-own-device-byod/customer/bring-...  (APN settings appear at the bottom of the page).

Then I think Paul might be on the right track with respect to APN settings. Double-check to make sure the APN settings match to what is displayed above. To access the phones' APN settings, go to: Settings > More > Mobile networks > Access Point Names > Menu and tap or select the Internet or NDO APN. Pay particular attention to the APN type and the protocols listed: (default,mms,fota,hipri,supl).

The APN type area can be edited. You could experiment with different APN type protocols such as: default or internet+mms exactly as typed. Make sure to save any changes made to the APN setting. Also, make sure the APN is turned ON. There is no need to reboot the phone after making changes to the APN settings.

APN type protocols fota, supl and hipri use the same APN configuration as general internet data, there is no need to specify these values explicitly. When using the value "default", it is not required to add additional values. In some cases however, internet+mms appears to work better with some phones.
(Edited)
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Paul Deschamps, Mobile Master

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Is your APN settings set to those of crickets specifications to allow MMS through
(Edited)
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Alex Golden

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The APN settings are set to the default that Cricket put there when the phone was activated.
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Chad Burr, Mobile Master

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Sometimes those are wrong, I have cricket as well and usually have to reprogram the APN every time I switch phones, which is frequent.
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Robert, Mobile Master

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Have you tried another application that can handle SMS? Here are some you could try : https://www.androidauthority.com/best-texting-apps-for-android-653970/
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Alex Golden

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I decided to try this handsent and chomp, (never even heard of them till now.) Neither of them received a picture message.
Facebook Messenger on the other hand I have used for years, it worked perfectly just like it was supposed to. But only when I was on Wi-Fi.
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Dinh, Mobile Master

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Hi Alex,
now I noticed you were on criket wireless network.
Are you a Koodo customer, and roaming there? If not, you should check in with cricket people also.
(Edited)
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Alex Golden

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I'm going to agree with Jru Gorden here, but I'm going to add a little bit to it...

I mostly started this form to try and find a solution to a problem I was having, and hopefully help someone who is having the same problem.

Bickering amongst ourselves, especially over a mistake so petty that any human can make it, is not going to help anything or anyone.
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Paul Deschamps, Mobile Master

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You are completely unaware of the entire situation Alex and Jru.... why are you still going on Dennis it's done we talked about it outside of the community....
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Dennis, Mobile Master

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Im just responding to Jru's comment.  From my perspective, it doesnt seem like Koodo cares, regardless if it reflects poorly on Koodo or not.  The subject of the comment being Koodo and not anyone here
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Paul Deschamps, Mobile Master

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You say I was the one to start it but look again what I put nothing offensive but then you called me a dick..... So get off your holy horse thinking I was the one being offensive to you first man geez. Just wanted to point that out and I'm done. I'll continue in private in our group from now on
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Dennis, Mobile Master

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In reply to your last comment here, yes I did call you that on this post.  But it started from here last week when you made your accusations against me.
https://community.koodomobile.com/koodo/topics/two-hours-on-hold-trying-to-get-help-accessing-my-sel...
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Alex Golden

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On this form I've got some great suggestions by a lot of people, but when it comes down to the root of the matter I wound up contacting the service provider, who suggested that I ditched this phone and get a whole new one and started trying to tell me about phones that cost hundreds of dollars they have for sale.

Though some people will probably disagree with me on this, here's my suggested solution to the problem if anybody else ever has it, don't make the mistake I did, don't settle for an Alcatel, almost everything I have read recently say they have the worst user ratings of any phone company in existence.

I appreciate the help and suggestions from several people, but I think I'm just done with cell phones in general. Every activated phone I've had the past 4 years has either been from a company that has poor customer service, doesn't get signal where I live, or want to sell me something that I really don't need.
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Dennis, Mobile Master

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So Im repsonding to your comment here and not re-reading everything above.  If you test your sim card in another phone that works (could be a friends or it could be at a cell phone store) and the problem still happens, then it is not a phone issue.

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