deceived

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  • Question
  • Updated 4 years ago
  • Answered
May 14th I went to one of your sales rep and said I was thinking on changeing providers, she looked my account up and assured me the two numbers I wanted to change were done both contract. I received a bill in the mail from rogers, and I am being charged $200 for both contract being broken one was done may 16th and the other is done July 12th, I contacted the girl she said she thought they both were done in June which made me even more upset. I believe If I stay with Koodo she should be reprimanded and I should be compensated
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gina jancar

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Posted 4 years ago

  • 1
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Nabil, Employee

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Hi Gina,

We would like to assist you however we don’t have access to your Koodo account via our Community. Send us an email from this link: http://koo.do/YqucV0 (you will pass security from your Self Serve account) and we will look at this situation. Make sure to select "Social Media" on the form.

We look forward to assisting you!

Thank you

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Timo Tuokkola, Mobile Master

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Must I point out that it is your responsibility to know when your contract is up, not Koodo's.
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Jonathan I, Mobile Master

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I'm curious as to where you bought your phone? A Koodo shop (or any corporate store on any carrier) doesn't have access to account information from other providers so she really couldn't tell you anything unless it was a multi-carrier kiosk.

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