Deceased subscriber.

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  • Updated 1 year ago
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My Mom passed away on the 2nd of January. We forgot she had an account with 2 phones with Koodo and a payment came out on the 11th I believe. Koodo was very good with my Mom and she liked their service very much. There was no executor or living will. I would gladly take on one of her phones to use it and pay off the tab for her if I came across it and put it under my name. Unfortunately I cannot pay 2 separate phone plans and 2 phones. I am unsure of Koodo's policy on this.
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David P.C

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Posted 1 year ago

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Timo Tuokkola, Mobile Master

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Condolences for your loss. If you are looking to cancel the account and/or transfer one of the lines, koodo can definitely assist you with that. You will need to contact them directly, as you will need to provide amount specific information that should not be posted on a public forum. In this case, I would suggest sending them a private message via facebook, as the team that deals with deceased customers is an outbound calling team. The social media reps will confirm your account information and collect whatever details are required and someone from the appropriate team will be in touch with you shortly. (you can call in as well, but the wait tends to be longer, and you still won't be able to speak directly to that department).
(Edited)