Death by Battery

  • 2
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 611 "press 0" mention

I got my husband a Nexus 4 phone through Koodo less than a year and a half ago. Already it has stopped charging. The phone is completely dead. I have successfully charged my own phone on each of the chargers that he has tried, so it has to be an issue with his phone. What are my options for getting his phone working?
Photo of Carrie Sparling

Carrie Sparling

  • 106 Points 100 badge 2x thumb
  • frustrated

Posted 3 years ago

  • 2
Photo of BobTheElectrician

BobTheElectrician

  • 67,216 Points 50k badge 2x thumb
Check with *611 tech help.

They may get you to try the following:

http://www.hard-reset.com/lg-nexus-4-...

You will lose your settings. It's worth a try because it sounds like your battery may be zapped and require a repair otherwise.
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
If it's been over a year since the original purchase date, the manufacturers warranty would be long over so any repairs would be out of pocket. You can go in-store and they can give you a quote as to how much you can fix it for, or you can purchase a new phone and the store can tell you how much it would cost you to upgrade.
Photo of Matthew Sider

Matthew Sider

  • 2,432 Points 2k badge 2x thumb
Amad I got Samsung note2 buggy. Keyboard display freezeing what is going on with koodo phone's I realized that not koodo making thim.but how ever

this not the first time. I run in problem this not acceptable.. we are paying high money we are not getting nothing in return please help

thank you please injoy your day
(Edited)
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
All of my Koodo devices I've purchased have been working fine. That being said, I do go out of my way to take extra care of my phones so they stay working. A phone is like a computer and should be treated and handled like one. Also, a common thing with android I have found is slow and buggy phones as you use more space on the phone and try and do more (multitask). I would recommend factory resetting your phone to see if this fixes your issue, which it could. A factory reset will erase all data on your phone so make sure to save/back-up anything you need.
Photo of Matthew Sider

Matthew Sider

  • 2,432 Points 2k badge 2x thumb
Thank you

This conversation is no longer open for comments or replies.