Dead phone

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Technician replaced the battery. The phone will not take a charge. The phone is completely dead. Why am I having this trouble?
Photo of Edith Lees

Edith Lees

  • 70 Points

Posted 5 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Hi Edith, I guess the problem wasn't with the battery then :( Is the phone still under warrantee? Does anything at all happen when you plug in the charger (led, blinking, anything)?
Photo of Dennis

Dennis, Mobile Master

  • 187,022 Points 100k badge 2x thumb
Make sure the battery is inserted correctly and the contacts match up on both the battery and the phone
Photo of quasarito

quasarito

  • 9,738 Points 5k badge 2x thumb
If a new battery was replaced and the phone does not power on, then it seems there is something wrong with the phone. More information would be need surrounding the time the phone failed.

Did it fail after a charging the battery? Did you drop the phone? Did moisture seep into the phone? Unfortunately, electronics can also fail through no fault of your own, or with just age.
Photo of Dennis

Dennis, Mobile Master

  • 187,022 Points 100k badge 2x thumb
It could also be your charger. Have you tried using another charger to test it?
Photo of Khaleila

Khaleila

  • 4,102 Points 4k badge 2x thumb
Hey Edith! From this link: http://koo.do/JVO5Mk, you'll be given the information on the warranty/out of warranty procedure. If your phone's still under warranty, I would suggest that you bring your phone and charger to the nearest Koodo: http://koo.do/locator123 and a representative will be able to determine the defective unit. From there, you'll be given the possible options. Hope this helps.

________________________
If you see a good answer, give it a star.

This conversation is no longer open for comments or replies.