Dead Pixel HELP!

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  • Updated 4 years ago
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I just got a samsung galaxy s5 last month and suddenly I see something called a "dead pixel" on the screen. Does anybody know if samsung's 1 year warranty covers this?
thanks!
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heeyyoouusmiilee .

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Posted 4 years ago

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Justin OBrien

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In my experience it depends on the size of the pixel. I had this issue with my Note 2 and was told it was large enough to fix. A few weeks later I had the same pixel become worse and they fixed it right away. I would suggest bringing it to Koodo and asking a rep there.
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heeyyoouusmiilee .

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How long does it take to fix?
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heeyyoouusmiilee .

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thank you, btw.
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heeyyoouusmiilee .

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and i will probably need a receipt when talking to a Koodo rep, right?
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Robert, Mobile Master

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Yeah always better to have the receipt. And the repair might take some time. I'd say 2-3 weeks
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Dennis, Mobile Master

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As long as there is no physical damage to it (drop or water) then samsung's warranty should cover it
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Dennis, Mobile Master

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Here's some more warranty info

http://help.koodomobile.com/getting-s...

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