Deactivation for senior usage

  • 1
  • Question
  • Updated 5 years ago
  • Answered
My parents currently have an unlimited $50 plan , as my dad (87 years old) used his cell phone a LOT when he has hospital stays. When he is home, he never uses it.

Question 1: Is there a way I can de-activate or have like a $10 plan until he needs the coverage again?

Question 2: I will re-activate it for them, so I need to be able to do it remotely as I am three hours away. Is this something I can do through self serve?

It's a very basic phone with no sim card.

Thanks in advance!
Photo of Kari Forrest

Kari Forrest

  • 360 Points 250 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
Hi Kari,

Unfortunately, the $10 plan is only for people who travel out of Canada, but I suggest you give them a call and explain your situation... I know Koodo is extremely lenient. IF they grant you the seasonal hold plan, please note that you can't go back to your Dad's previous plan... you'd have to pick a new $50 plan (but they are unlimited too, so that shouldn't make too big of a difference to him).

To answer your second question, yes, you can change his plans through self service, if you have access to his account :)
Photo of Curtules

Curtules

  • 19,666 Points 10k badge 2x thumb
There is a temporary de-activation option called the Seasonal Hold for $10 per month. It's technically only an option for customers who are leaving the country for at least a month and don't want to use Koodo's roaming services during that time period.

Koodo might be able to make an exception for your parents. Keep in mind, though, all services will be disabled and this constitutes a plan change, so if you parents have grandfathered plans they won't be able to get them back. Also the Seasonal hold auto-expires after six months.
Photo of Kari Forrest

Kari Forrest

  • 360 Points 250 badge 2x thumb
Thanks. I can't find it in the Add-Ons. Is it called something else?
Photo of Curtules

Curtules

  • 19,666 Points 10k badge 2x thumb
It's actually a plan, but you have to contact Koodo's customer service to add it. It's not available online.
Photo of Kari Forrest

Kari Forrest

  • 360 Points 250 badge 2x thumb
That's weird. When I called the 1-866 number, they said I could add it online through Monthly Plans/Add-Ons, and I could also, when needed, remove it through the Self-Serve option.
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
They must have misunderstood, Kari :( Because it is a special plan not available to the general public, as Curtules said you definitely need to call in to get it... but you can go back to regular plan again using self service.
Photo of Kari Forrest

Kari Forrest

  • 360 Points 250 badge 2x thumb
Ok, thanks.

This conversation is no longer open for comments or replies.