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  • Question
  • Updated 2 years ago
  • (Edited)
I am using prepaid plan. ($15)
My account was deactivation now.
I am using top-ups automatically.
Top ups day was 13th November.
But yesterday was on Sunday, so didn't do top ups automatically.
Today morning I checked my account was deactivate.
How do I active my account?
Also, I can see the next top ups day on Dec, 13th on my account. ( that means My card was already paid for my base plan charge)
And, I can text now using my phone.
But the problem is showing to me my account was deactivation.
i am embarassing
Please help me
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Posted 2 years ago

  • 1
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rikkster, Mobile Master

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Hi Sophia,

There's nothing to be embarrassed about. Try logging into self serve again. I'm not sure if they've been performing system maintenance as of a few minutes ago. I just saw one of their system maintenance screens appear briefly and then disappear when I tried logging into self serve a few minutes ago. If your account still shows deactivated, an official rep or employee may be able to have a look at your account to see what's going on.
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I press the button reactivate plan.
And paid $1. 
I have balance $9.5, and my card paid $15, and paid $1  for reactivate plan.
so, total current balance $25.50

But, it doesn't work. nothing change
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Alaa, Employee

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Hi Sophia,

Was the situation resolved ?