Deactivating International services

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  • Updated 4 years ago
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How do I de-activate international calling services bundle? It won't let me take the international add-ons off without doing this first, it says, but there are no instructions or links to how to do it.
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Jaleen Grove

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Posted 4 years ago

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Nabil, Employee

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Hey Jaleen,

You can call our Customer Service for immediate assistance at *611 free from a Koodo phone or 1-866-995-6636 from a land line (Press 5 to reach an agent directly). A Koodo Customer Service Rep will be glad to assist you.

Thanks
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Chris Petersens

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Which international add-on do we have to take off?
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Jaleen Grove

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All of it... have phoned in now; rep said that stuff was being worked on over the weekend, so maybe that accounts for lack of links.
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Jaleen Grove

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The problem with that is that it will cost $10 to do so, right?
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Mayumi, Mobile Master

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No. If there was a technical issue then they don't charge you. Just tell them you tried to do it through selfserve, but you couldn't do it ( due to technical issue/trouble)

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