dates missing from details on portal

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  • Updated 2 years ago
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Hi I am looking at the detailed portion of my text usage and am missing a date for some reason it shows Jan 24 all texts incoming and outgoing but nothing for the date Jan 25 ? Then shows the info for the date Jan 26 how can a day just disappear from usage
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Angela Marie Feeney

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  • confused

Posted 2 years ago

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Shay

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It's unlikely, if you're viewing on self serve it may be a glitch.

perhaps wait till the morning and get back to me!

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Angela Marie Feeney

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Still nothing for Jan 25 it's like the day just didn't happen ?
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Angela Marie Feeney

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Ok I'll check tomorrow and reply back one other quick question , I got a second phone on my plan at Christmas and there was a promotion going on for plans at that time is it possible to still apply the deal if I'm increasing the plan for the second phone as I really didn't know how much data it would need
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David, Mobile Master

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Promos are only available while active. There is no ability for the  CS rep to apply them if they are no longer contained in the system.

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