Data use on a plan with no data?

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  • Updated 4 years ago
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My daughter has the Canada Wide $29 Plan. I just checked her usage, and it's showing 17 of 49 MB used. How can this be? She shouldn't have access to data.
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flyersfan

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Posted 4 years ago

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Timo Tuokkola, Mobile Master

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Unless you have a data block or an older Blackberry phone (pre-BB10), all Koodo phones can access data, with or without a fixed data plan.
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Jonathan I, Mobile Master

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Sounds like she enabled data at one point or another to send MMS or something and then the phone updated weather, email, etc.

You can request a data block from customer service but this will prevent MMS from working.
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flyersfan

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Sending/receiving pictures shouldn't use data though, correct? If apps on her phone are automatically updating and using data, is there an option to cancel automatic updates?
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Jorden, Mobile Master

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Technically the pictures do use data, but since your plan includes picture messaging you are not billed for the data used for the pictures only.  As far as disabling the updates, depending on the phone there are some options, but to my knowledge there isn't a phone with a be all end all kill switch.

While the pictures need to go through the cell network, if she sends them while connected to wifi that should eliminate any charges for mobile data usage (since those will go through the wifi).
(Edited)
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Jonathan I, Mobile Master

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Sending and receiving pictures absolutely require data connection to go through (on HSPA phones) but you don't actually get charged for this. They issue is its pretty tough for her to go through her entire app list and deny every app from using data but that's an option.

It would depend on which phone she has?
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flyersfan

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I believe the data was accumulated for the automatic updates. I will go into the Google Play Store and choose the "Auto-update apps over Wi-Fi only" option on her phone. Hopefully that will do the trick. Thanks all, for the info.

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Robert, Mobile Master

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It's not only about Google Play apps. There is mail servers, facebook, weather widgets, news or any other app that requests auto-sync. As said, there is no EASY way to block all the data at once! Many people have already suggested some idea to give like a 5 or 10 free MB for people to stop asking questions about that because it is a problem for many people.

You can support the idea here : http://community.koodomobile.com/kood...
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flyersfan

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UGH!! The saga continues. My daughters phone went from 17MB this afternoon to 31 MB tonight. Is anyone aware of the "Tweakker" app? It is an app used to automatically set APN settings for a phone, which we downloaded last month. I'm curious if this is the culprit using my daughters data? I deleted "Tweakker" off her phone and entered the following info into "Edit Access Point". She is now sending/receiving photos. She does not need any data. Her phone is only used for texting and the occasional phone call.

Could someone please confirm that this is the correct info? Also, if anyone has info about the "Tweakker" App, it would be greatly appreciated. Thanks to all in advance.

APN: sp.koodo.com
MMSC: http://aliasredirect.net/proxy/koodo/...
MMS Proxy: 74.49.0.18
MMS Port: 80
MCC: 302
MNC: 220
APN Type: mms
APN Protocol: IPv4

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Daniel Kim, Mobile Master

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Those apn settings look correct to me, to find out what the culprit is for this data usage, I would suggest going to settings>data usage once you find out which app is using the data, tap on it and scroll to the bottom then check the box for restrict background data. :)
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Sophia, Mobile Master

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Hi Flyersfan,

I just picked up on your sentence "Her phone is only used for texting and the occasional phone call."

How occasional is occasional for you? If she texts mostly, you could consider Prepaid for your daughter. For $15 per month she could text and MMS the whole world without having to worry about data (it's truly included).

She could buy a 500 minutes booster for $25 for the occasional call - calls would be $0.05 per minute. Obviously she'd also lose her 5pm/weekend unlimited calling but it's a thought :)

Hope you get it sorted either way!
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flyersfan

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Thanks for the info, Sophia. I have a couple questions for you. If I went with only the $15 Prepaid, would she still be able to make the occasional phone call?

Is there an expiration on the 500 minutes booster?

Can these options be purchased online, or do I need to go to a Koodo Rep?
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Timo Tuokkola, Mobile Master

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You need boosters to make calls, but as long as you keep the $15 base plan paid up they do not expire.
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Mayumi, Mobile Master

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Information about "prepaid"
http://koodomobile.com/en/on/plansand...
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Sophia, Mobile Master

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In addition to Timo & Mayumi :)

You can purchase everything online, I just auto top up with my credit card ($15 per month) and then add a booster when needed, again using my credit card.
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flyersfan

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That sounds good. I do, however, need to go to a Koodo Kiosk and get a Prepaid SIM card to replace her current SIM card, correct?
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Sophia, Mobile Master

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Yes, correct or order one on Koodo's website (or if you're a cheapskate like me, on eBay for around $6) :D

Then you can port her postpaid number over to prepaid. I did forget to mention that any Tab will have to be paid off in full, I never really think about that because I always buy my phones outright.
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flyersfan

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I like how you think, Sophia. Unfortunately, with each solution you give me, I come up with more questions. Thank you for your time and patience.

Once I acquire a Prepaid SIM card, how do I "Port" her number to prepaid?

FYI: I have no tab. I purchase my phones, unlocked from eBay. ;-)
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Sophia, Mobile Master

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Haha great minds think alike eh :D

Once you have your prepaid SIM card, you will need to go online to activate it. It will then give you the option to port in your old number, or you can even activate it with a temporary number and port (fancy name for copy across) her old number later.
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flyersfan

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eBay.... Here I come. Thanks a ton for the advice. I'll probably send you an SOS once the SIM Card arrives. Have a Great Weekend!!
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Sophia, Mobile Master

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YAY! I just cheated Koodo out of a postpaid customer, now I KNOW they'll be grateful :D Teasing! I am sure they want the best solution for their customers even if it means earning a little less :)

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