Data usage under or over limit?

  • 2
  • Question
  • Updated 4 years ago
  • Answered
Why does my mobile currently say that I've gone over my data usage when my online account says I haven't?
Photo of Sanna Pesonen

Sanna Pesonen

  • 106 Points 100 badge 2x thumb

Posted 4 years ago

  • 2
Photo of Curtules

Curtules

  • 19,666 Points 10k badge 2x thumb
What model of phone are you using? It could be that your data usage graph isn't aligned with your billing cycle.

Generally it's best to just go with what your Self Serve account tells you anyway.
Photo of Sanna Pesonen

Sanna Pesonen

  • 106 Points 100 badge 2x thumb
I'm using the Moto G phone. I'll try to align my data usage graph on my phone and see if that helps. Thanks for your comment!
Photo of Robert

Robert, Mobile Master

  • 107,614 Points 100k badge 2x thumb
Also, the limit set up on your phone can be lower then your real one!
Photo of Dennis

Dennis, Mobile Master

  • 196,772 Points 100k badge 2x thumb
Are you off by a couple of MB or by a lot?

Note that the self serve data usage has a bit of a delay. Can you see whtn the data usage info was last updated on self serve?
Photo of Sanna Pesonen

Sanna Pesonen

  • 106 Points 100 badge 2x thumb
The graph on my phone says I'm at around 450mb, yet the text underneath says I'm at 277 (my current plan is with 300mb). My self serve account says 175... I've only had my phone for 8 days.
Photo of Dennis

Dennis, Mobile Master

  • 196,772 Points 100k badge 2x thumb
Um.... wouldnt the graph and the text on your phone indicate the same usage?

On self serve, when does it say it was last updated?

This conversation is no longer open for comments or replies.