Data usage confusion

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Hello Koodo community,

I am a new customer, I am looking at my account summary right now, Under "national wide data" it says I used up 73/300 MB

BUT

under data usage summary it says Data usage count is at 325 MB.

So my question is, why is there a difference in data usage summary and national wide data?

Thanks!
Photo of Alfred

Alfred

  • 82 Points 75 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Erwin

Erwin

  • 23,576 Points 20k badge 2x thumb
Hello Alfred,

Usually there are some types of Data that is counted but does not really count towards your bill.
Photo of Alfred

Alfred

  • 82 Points 75 badge 2x thumb
So which one should I follow? the NationWide data?
Photo of Erwin

Erwin

  • 23,576 Points 20k badge 2x thumb
You should totally follow the top one. A neat way to double check too is by expanding the data summary to detailed, so you can check to see if you were charged somehow.
Photo of RudyW

RudyW

  • 21,890 Points 20k badge 2x thumb
From the looks of it the large data amount relates to the fact that you sent 4 pics. You must have unlimited messaging on your account and that comes free picture messages but it seems that it still counts your data just to let you know. But definitely follow the NationWide as that is what show what you are gonna be charged for.
Photo of MatB

MatB

  • 32,478 Points 20k badge 2x thumb
Bill processing is not yet completed, system should auto-correct itself, wait for your next bill to find out
Photo of Robert

Robert, Mobile Master

  • 106,774 Points 100k badge 2x thumb
Have you changed plans recently?
Photo of Curtules

Curtules

  • 19,666 Points 10k badge 2x thumb
You say that you're a new customer, how long have you been with Koodo?

Newly activated accounts get ten days of unlimited data, so that could be when you used the extra data.

This conversation is no longer open for comments or replies.