data supposed to be blocked!

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  • Updated 5 years ago
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MY data is supposed to be completely blocked yet my last bill was $110 instead of $50. Ive emailed and responded to the text re: the bill amount with no response. ??
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jaclyn

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Posted 5 years ago

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Chris Petersens

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And? Was the data for extra charge or something else? You can see if your data is indeed blocked from the network in koodo's self serve website.
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Chad Burr, Mobile Master

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Is this your first bill?

Check on page three which will tell you what all of your charges are for.
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Chris Petersens

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Ahh.....you are right.....if she is a new customer koodo gives them free data and selfserve would show zero usage. I forgot. :)
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Myke

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It's usually a good idea to read your entire bill first before making assumptions...

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