Data problems

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  • Question
  • Updated 5 years ago
  • Answered
I can't use my mobile to surf the internet. I have remove the block data from my adds-ons. So I don't know why.Please help me.
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Sirius Hu

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Posted 5 years ago

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Mo D.

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Firstly, have you checked your APN settings are OK:

http://koodomobile.com/en/ab/non-kood...
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Sirius Hu

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Hi Mo D,
I tried to set it. But it told me 'PIN2 code blocked. Enter PUK2 code'. I don't know what is PIN2 code and PUK2 code. I have no idea how to fix it.
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Mo D.

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Yeowzah. OK. I'm hoping you can still use your phone? Those are SIM card security features and you are going to have to call Customer Service to get those from them. It's not a big thing, though, so don't stress. Good luck!

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