data problem

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  • Question
  • Updated 5 years ago
  • Answered
i just got a new phone and data was enabled. I don't have a plan that includes any data and now I owe 15 dollars. I did not know data was on because I was using wifi. I kind of want my money back.
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Sam Purdy

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Posted 5 years ago

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Dennis, Mobile Master

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You would have to call in to Koodo and maybe they would be willing credit you back due to the fact it was a new phone. It would however be at their discretion
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Mayumi, Mobile Master

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Even if you don't have a data plan, you will be charged in pay per use data.
Go to settings>network>mobile network>turn your data off.
Or you can call koodo to request "data block". But if you block data, you won't be able to send or receive picture/video messages.