Data not working on moto g phone.

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  • Updated 10 months ago
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Moto G phone. Screen shows that data is connected but it is not working. I am no where near my data limit so I am not sure why it has stopped working. Help please.
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lynn144 .

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Posted 4 years ago

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Sophia, Mobile Master

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Hi Lynn,

Did you get the Moto G from Koodo? If not, you may need to check your APN settings: http://help.koodomobile.com/plans-add...

If that is not the answer, please tell us what plan you have currently :)
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lynn144 .

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It is an unlimited plan with koodo. It has up to 1 GB data.
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Sophia, Mobile Master

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Make sure 3G is checked, Lynn... and that data is switched on :)
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lynn144 .

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Where do I check 3G? And my data is in the on position. I have tried switching it on and off.
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lynn144 .

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Yes it is from Koodo.
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Dennis, Mobile Master

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Check your data limits set on the phone.

In your Settings>Data Usage

Note that you have to set this up yourself as the phone will not know your billing cycle
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Alex Meghan

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I'm having the same problem, I checked with a Koodo staff member who told me do a total factory reset. It still does not work.
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Mayumi, Mobile Master

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Can you start a new post using this link? This way, you can get more helps quicker.
https://community.koodomobile.com/koodo/topics/new

And we need more info when you post your question.
What phone do you have? Postpaid or prepaid? Did you get your phone from Koodo or someone else? was it working before...etc.
(Edited)