Data not working

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  • Updated 5 years ago
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My data isn't working at all today. Is there a reason for this?
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Wendy Battenberg

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Posted 5 years ago

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Chad Burr, Mobile Master

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Check your phone to be sure you didn't accidentally disable

Reboot the phone.

Let us know
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Wendy Battenberg

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I tried both of those and the data is still not working
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Timo Tuokkola, Mobile Master

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which phone?
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Wendy Battenberg

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Samsung Galaxy S II X
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Did you setup a cut-off for the data in your "settings". Go in your "settings" and then press on "Data Usage" and there you can check if you have restricted or establish a data cut-off on your phone. For more info, check out this link :
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I'm having a similar issue with my HTC one V, since yesterday, can't connect to network, and can't receive/send phone calls. The connection comes and goes, sometimes it works, sometimes it doesn't :(

Restarted the phone, don't have a limit for data usage, don't know what's happening...
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Hi there, if data still doesn't work, I suggest that you give us a call and we'll check what's happening. We can be reached at 1-866-995-6636 from a landline, option #6.

If you see a good answer, give it a star.
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Frederic Methot

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Just encountered the exact same issue with my S2x. I thought it could be related to the JB upgrade performed last Friday but I remember using data afterward. Today I stopped at the Koodo kiosk, talked to a rep about this. He checked my phone, APN settings, installed apps.... He had me uninstall Avast mobile security, thinking it could be blocking go.

Then he told me, I see nothing wrong with your phone, can we do a factory reset? (Sigh) Well, ok, didn't have anything backed-up... once reset, no data still. I was getting impatient so took the phone back home.

Sat down, powered off the phone, removed sim card, rebooted without a sim - showed "No Sim" message. Powered off, put back the sim, rebooted... data working!

Weird... but now I have to setup my phone all over again...... oh well.......-
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Sorry for the inconvenience Frederic, happy to know that your data is now working. If you have any questions or concerns, please don't hesitate to reach out to me.
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Brittany Campbell

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i switched to koodo about a week ago and was supposed to get 10 days of free unlimited mobile data use, but it has not worked since i got it. there isnt a limit on it, it is on, restarted the phone, tried everything... still wont work.
any suggestions?

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