Data Network Problem

  • 1
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Just got my prepaid card yesterday, was all excited to activate and use my data (my base plan is $15 but I added on 1GB data and 100min talktime). But my phone only shows the signals/reception available with NO data signal at all. Tried restarting my phones a couple of times and it still doesnt work T.T someone please help me, I dont want to end up paying extra for the data and get nothing out of it...
Photo of Irene Siah

Irene Siah

  • 70 Points
  • frustrated

Posted 5 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
On your android phone.

First, pull the battery if possible and restart the phone.

Next, goto settings, wireless and network, more, and make sure "use packet data" or "data enabled" are checked

If they are then goto, access point names and make sure that only Koodo.SP is selected.

Let us know if any of that helps.
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 142,546 Points 100k badge 2x thumb
Sounds like this is a non-koodo phone. Go to and follow the instructions to setup the apn settings.
Photo of Tayeb A

Tayeb A, Employee

  • 18,208 Points 10k badge 2x thumb
Hey Irene, do you still need help? Keep us posted please.

If you see a good answer, give it a star.

This conversation is no longer open for comments or replies.