Data Network Problem

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  • Updated 5 years ago
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Just got my prepaid card yesterday, was all excited to activate and use my data (my base plan is $15 but I added on 1GB data and 100min talktime). But my phone only shows the signals/reception available with NO data signal at all. Tried restarting my phones a couple of times and it still doesnt work T.T someone please help me, I dont want to end up paying extra for the data and get nothing out of it...
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Irene Siah

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Posted 5 years ago

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Chad Burr, Mobile Master

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On your android phone.

First, pull the battery if possible and restart the phone.

Next, goto settings, wireless and network, more, and make sure "use packet data" or "data enabled" are checked

If they are then goto, access point names and make sure that only Koodo.SP is selected.

Let us know if any of that helps.
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Timo Tuokkola, Mobile Master

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Sounds like this is a non-koodo phone. Go to http://koodomobile.com/en/on/switch2k... and follow the instructions to setup the apn settings.
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Tayeb A, Employee

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Hey Irene, do you still need help? Keep us posted please.

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