Data is blocked after hitting $50 in charges, when will it be unblocked?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
I joined Koodo on March 17, and my billing cycle date is the 25th. The first bill covers the time between when I activated the phone and my billing cycle start, along with the first month, which means up to April 25th, right? Well it told us to pay that amount by the 21st and we did, and now it says that there are 3 days until our next bill (which would be the 25th, since today is the 22nd).

However today, by mistake, I went a lot over my data limit of 500MB and was charged $50 extra, which also meant that my data was then blocked with the option of paying and continuing and using (I didn't take this option).

Altogether my question is, is this data block gone once I pay the charge off with my next bill? And is this next bill on the 25th of this month, including this charge, so that I can use my data again after then, or...?
Photo of Samiha Rahman

Samiha Rahman

  • 70 Points

Posted 4 years ago

  • 1
Photo of Ahmad


  • 96,102 Points 50k badge 2x thumb
Your data gets unblocked on the starting of your next billing cycle. You have a set day each month and that is called your billing date. You can find it underneath the "Billing" tab in self-serve
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
Hmmm....that doesn't seem to make sense. Why would my data only get unblocked the next bill cycle? What if i pay it off earlier? I should have access as soon as that happens.
Photo of Mayumi

Mayumi, Mobile Master

  • 114,646 Points 100k badge 2x thumb
It's depends on how you want to do it after you hit the cap. If you want to pay and continue or wait till next billing cycle to start again.
I guess OP didn't take this option ( pay and continue) this time :)

This conversation is no longer open for comments or replies.