Data doesn't work in my prepaid phone..

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  • Updated 3 years ago
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I cant use data in my prepaid phone, I've already activate it online, only the data doesn't work..and it add on booster data...please help...
Photo of Cid Gabriel Caparas

Posted 5 years ago

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Yannick

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Hi Cid, if you have a Blackberry, data won't work on prepaid. If you have another type of smartphone, make sure it's enabled. it's usually under Wireless & Network settings. You can also check if 2G is cheked (if it is, uncheck it).
If you still have issues, give us a call at 1-866-995-6636 from a landline, option #6. A technical support rep will be able to help you :)
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Clarissa Nagel

  • 60 Points
why wont it work for Blackberry, I was told data would work for Blackberry by my manager. I am also a employee (3rd party) wondering what I can do for my customer who only went with the data plan because we told him it would work
-please help customer isn't very happy right now
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Farrah Aspinall

  • 60 Points
Hi there, I am having the same issue, I am a Koodo employee and have someone in who has an LG Smartphone, he is a prepaid customer, and his data won't work.

I have called to ensure he has data on his prepaid account, and he does. Data is indeed enabled on his handset as well.

My next step is calling customer service to try and find out what the issue could be
Upon calling, we realized since his phone isn't a Koodo phone, it had to be setup to use data. So the customer service rep was able to walk me through the process adjusting different settings in the phone :) Now the data works !!

Just wanted to post this in case anyone else was having the same issue..

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