Data Charges Due to Mobile Data Turning On Automatically After Factory Reset

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I did a factory reset on my phone, which apparently turned my mobile data on (even though I have wifi) and I didn't realize it was on until I got a text from Koodo saying I had used over $10 worth of data. Now that I have my bill I see it is actually over $15 worth. It got the text not more than a few minutes after I reset my phone so thank god for the notice or it could have been astronomical. I would like to know if I can get a refund for this though since I wasn't actually intentionally using the data; it was turned on due to the automatic setting on the phone (Samsung Galaxy 2) which I bought through Koodo. The data was mostly used by Google+ coming on automatically, which I rarely ever use and wouldn't even download on my phone but it came with it. Thanks for your help!!
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Jennifer McInnis

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Posted 4 years ago

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Camilo_A

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Hi there Jennifer...

First, make sure your data is off if you do not need it, then you can always call Customer Service, expose your case and see if they can help you out with the charges...!
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Chris Petersens

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I'm sure you can always try to call koodo and plead your case, to be honest though, I'm sure there could be tons of people who also have done something that unintentionally resulted in extra charges at some point. At least they warned with the text messaging. I wish the company we use for heating our house notified us when we left our thermostat on while we were away for ten days on holidays. We were heating an empty house. And I had to pay for it.:-(
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Jennifer McInnis

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I always keep mobile data turned off. I use wifi or nothing. But when reformatted my phone it turned back to all the default settings, which I knew it would do but I didn't know that would turn the data on.
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Mayumi, Mobile Master

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If you don't use data, you can request "Data Block" when you called customer service. ( "Data block" prevents pictures messages (MMS) though )
It will prevent future accidental data charges.
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Jennifer McInnis

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That's interesting because I've never been able to see pictures sent to my phone through texts. I just get a message with a download button in it, but when I click on it nothing ever happens. But I obviously don't have a data block. I got the downfall without the benefit it seems. lol
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Mayumi, Mobile Master

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Yes. Data must be enabled for picture messaging to work :)
I recommend you to turn Data on only when you connected to Wi-Fi. You don't want to get charged for data usage If Apps are updating in the background.
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Jennifer McInnis

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My picture messaging doesn't work even when I have data on (through wifi).

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