Data charges and new plan

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I recently changed my plan to a 60$ unlimited plan 2g. But when I downloaded my koodo self serve app it's says my plan is still my old plan is still in play and so I am being charged for data usage (nation wide tier 12). What gives? I have the paperwork to confirm this plan change
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Honey Bri T

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  • confused and frustersted

Posted 4 years ago

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Jonathan I, Mobile Master

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Self Serve usually takes a while to update so you may actually not be getting charged for it. If you're worried about it and want to confirm, I would call customer service to discuss your account at 1-866-995-6636 from any phone or *611 from your Koodo phone.
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Honey Bri T

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Thanks I just checked online as we'll and the new plan is still up. I will call on monday

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