Data won't work

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  • Question
  • Updated 2 years ago
  • Answered
I bought a Samsung Galaxy S6 a month ago and have a plan that includes data. Mobile data setting is enabled on the phone and I have the APN set how the koodo website instructs but the data has never worked. When I try the built-in internet app I get the message, "Wifi and mobile data are turned off." But both are on and I only get internet access with wifi. Any help would be appreciated.
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DarkTwinDX .

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Posted 2 years ago

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Robert, Mobile Master

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Hello Dark.

Do.you have a data block on your account?
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DarkTwinDX .

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Never used any data at all, so I don't see how. And I never received a text telling me so.
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DarkTwinDX .

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I did indeed have a data block on by default and could not remove it from self serve, I'm not sure why this would be but it is now removed. Thanks so much.
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Daniel, Employee

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Hey Dark! You can check in your Self Serve (http://koo.do/1TjB0RW) if you do have a data block. You can remove it yourself if it is there.

Let us know :) 
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Robert, Mobile Master

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We can remove ourselves?
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Melissa, Employee

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Hey Robert, you're right, the data block can only be removed by calling us in.  Thanks for pointing that out! 

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